Terms & Conditions

STYLOP would like to extend a warm welcome to you. Thank you for visiting our website. This page contains the Terms and Conditions under which we provide Products (each a “Product”) displayed on our website www.STYLOP.com (the “Site”) to you (the “Terms and Conditions”). Please take the time to read these Terms & Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms & Conditions. You should check our page on a frequent basis to stay up to date on any changes to our Terms & Conditions.


1. WHO WE ARE    

We are Z&Y Group (Trade licence no. 3374/2020-2021, having our business address at South Sastapur, Fatullah, Narayanganj-1420, Bangladesh, trading as www.STYLOP.com (“STYLOP”).

1.1 STYLOP is an affiliate company of Z&Y Group, a company registered in Bangladesh.

1.2 These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even of extracts of the Terms and Conditions, for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action.


In these Terms and Conditions:

(a) “Account” refers to a STYLOP account for which you must register if you wish to place a Site Order;

(b) “Business Day” refers to any day when banks open to business in Bangladesh;

(c) “Order Confirmation” refers to our communication to you in which we acknowledge your Order in line with clause 7.2 below;

(d) “Contract” refers to your Order of a Product or Products in line with these Terms and Conditions, which we accept in accordance with clause 7.2 below;

(e) “Customer” refers to any individual who places an Order on the Site;

(f) “Order” refers to the Order submitted by you to the Site to purchase a Product from us;

(g) “Website” or “Site” refers to the STYLOP website, which may be found at www.STYLOP.com;

(h) “STYLOP,” “we,” “us,” or “our” refers to the Z&Y Group and its affiliates.

(i) “You” and “your”refers to the Customer who places an Order;

(j) The provisions in these Terms and Conditions refer to “clauses”;

(k) The use of headings is purely for convenience and has no bearing on the interpretation or construction of the Terms and Conditions;

(l) Words that convey the singular must also convey the plural and vice versa. Gender-specific words shall include all genres; and individuals, companies, corporations, firms and partnership references shall include; and

(m) The terms “includes” and “including”, as well as similar words and expression, should be understood to imply without limitation.


You must be over the age of eighteen (18) to place an order with STYLOP. If you are under the age of eighteen (18), you may place an Order with STYLOP only with the participation of a parent or guardian.


4.1 We have taken great care in the development of this Website but neither we nor our directors, employees or other representatives or any other companies within our group of companies will be responsible for any losses, damages, or costs however they arise as a result of your use of or reliance on the Website.

4.2 While we are committed to providing accurate and up-to-date information, we do not guarantee to do so.

4.3 You are responsible for ensuring that your use of and reliance on this this Site is acceptable for your own purposes and the information which we provide is not intended to be advice which you should rely on.

4.4 The information supplied on this Site is provided on an “as is” basis and we exclude all warranties and representations of any kind with regard to this Site and its contents to the fullest extent permitted by law.

4.5 We reserve the right to update, withdraw, or otherwise amend the content of our Website at any time and without prior notice.

4.6 Links to other websites may be provided. If they are provided, those links are given just for your convenience, and we are not responsible for the content or availability of those websites, nor for your use of them.

4.7 We make no guarantees that this Website will always be available or that it will be free of error, virus, or other harmful elements.


5.1 This Site should not be misused.

5.2 It is strictly prohibited to make submissions or remarks that are defamatory, abusive, obscene, illegal, sexist, racist or which may in any way cause offence to any person. You must not use any abusive language, swear, be aggressive, harass, threaten or abuse any other person, including without limitation, to other users of this Site.

5.3 You must not encourage or conduct a criminal offence, corrupt the Site or transmit or distribute a virus, including but not limited to a Trojan horse, worm, logic bomb, or publish any other content on the Site that is malicious or flood it with information causing it to malfunction, technologically damaging, in breach of confidence, or offensive or obscene in any manner; hack into any aspect of the Service; corrupt data; send any unsolicited advertising or promotional material; or attempt to impair the performance or functionality of any computer facilities of or accessed through the Site; or use of spam (that is, multiple, unsolicited or undesired bulk e-mails); irritate other users; infringe on the proprietary rights of any other person; Any violation or breach of this clause would constitute a crime.

5.4 If such a breach happens, STYLOP will report to the relevant law enforcement authorities and take necessary legal action.

5.5 We will not be liable for any loss or damage which you suffer resulting from any harmful elements infecting your computer, data or other material due to your use of our Website.

5.6 If you have a password as part of our security procedures, you must keep it confidential and must not disclose it to anyone.

5.7 We reserve the right to deny access to this Site to anyone who does not comply with these Terms.


6.1 All Orders and Contracts made or to be made by us for the sale and supply of products shall be subject to these Terms and Conditions. These Terms and Condition constitute the entire agreement between you and STYLOP and supersede any and all preceding and contemporaneous agreements between us.

6.2 You accept that, in entering into this Contract, neither you nor we relied on any representation, undertaking, or promise provided by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as clearly stated in the Terms and Conditions.


7.1 Registration

(a) You must first register with us by creating an Account on the Site in order to place an Order. You must only provide us with precise and actual facts. You must also keep your information up to date by notifying us of any changes using the relevant sections of the Site.

(b) You must not abuse the Site by establishing multiple user accounts.

7.2 Formation of a Contract

(a) The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. There shall be no Contract exist between you and us in respect of any Products until we have dispatched the Products to your address.

(b) You will be required to follow the online shopping process on the Site in order to submit an Order. Following that, you will receive an Order Confirmation, which serves as an acknowledgment of your Order.

(c) An Order is only deemed accepted by us when it is shipped to the delivery address you specify.

(d) A Contract will solely apply to those Products which we deliver to you. In case you have more than one product in your order, the products may be delivered to you in separate packages at separate times.

7.3 Price and Payment

While we do our utmost to ensure all the details, descriptions and prices shown on this site are accurate, errors sometimes occur. If we detect a pricing error in any product you have ordered we will notify you as soon as possible and will allow you to reconfirm or cancel your order at the correct price. We will regard the Order as cancelled if we are unable to contact you.

(a) Prices are quoted in Bangladeshi Taka and include tax when applicable. Where applicable, delivery fees will be added to the total; these charges will be clearly disclosed and included in the ‘Final Total.’

(b) Even after we have acknowledged your Order, we are under no obligation to fulfil it if the price displayed on the website is inaccurate.

(c) You can pay using any of the payment partners that are featured on our website. Similarly, you can use e – gift cards, store credit or promotional voucher to pay all or part of your order price.

(d) E-gift cards and promotional vouchers can only be used at the online check-out page. STYLOP personnel will not accept vouchers presented in person.

(e) Offers and promotions on the Website are subject to availability, and we reserve the right to change or withdraw them at any time and without prior notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms and conditions may apply, details of which will be displayed.

(f) We must receive payment for the Product in full before we are able to further process the Order after Order Confirmation.

(g) We encrypt your card data to reduce the possibility of unauthorised access. When we receive your Order, we will request a pre-authorisation on your card to ensure that there are sufficient funds to do the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Validation and authorisation by the card issuer are required. We shall not be held responsible for any delays or non-delivery if we do not get the requisite authorisation.

(h) Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have credit facilities or sufficient funds to cover the cost of the Product.

(i) By clicking “Order now” button, you confirm that you have read, comprehended, and agreed to these Terms. At this point your Order will be submitted to us.

7.4 Mistaken Orders

If you realise that you made a mistake with your Order after submitting it to the Site, please get in touch with us immediately. We will do our best to accommodate your request.

7.5 Refusal of Order

We will strive to process all Orders on a regular basis but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion, without prior notice.

All orders shall be subject to inventory availability from their legitimate maker and authorised access to stock. In case of unavailability of a product, the Order will be cancelled and the money will be refunded.

You will be granted a payment refund within 20 Business Days. You shall nonetheless bear all bank or service processor fees associated with the issuance of refund, which will be deducted from the initial payment made by you prior to refund.

We reserves the right, without prior notice, to cancel and forfeit any Order and refuse service to any prospective customer or existing customer due to misbehaviour or ill treatment or intention of damaging STYLOP’s reputation and integrity.

We reserves the right to further pursue legal action against any prospective customer, existing customer or any third party entity who misbehaves or give ill treatment or has intention of damaging STYLOP’s reputation and integrity.

We will not be liable to you or any other third party for refusing to process or accept an Order, or withdrawing any Product from this Site, whether it has been sold or not, or removing or editing any materials or contents on this Site.


8.1 Product image used on this website is for reference purposes only and does not precisely depict the shape, colour and size of the actual Product it represents. The actual product might differ in appearance.

8.2 We exclusively sell authentic apparel and accessories of the most recent and finest. We condemn the manufacture and sale of imitation products. We employ stringent authentication procedures on all Products.

8.3 Only once our authentication and compliance criteria are fulfilled, the products are dispatched locally. Our Products are trans-shipped and freight handled at various overseas ports; if the packaging of the Product is physically deformed or damaged at the time of delivery, we expect you to comply.


9.1 We strive to deliver the Product to you at the delivery address requested by you in your Order and within the delivery time frame indicated by us at the time of your order checkout (as updated in the Order Confirmation).

9.2 The fulfilment of the Orders is, however, subject to cross-continental transport and international freight, which means that each and every Order is subject to multiple instances of parcel consolidation, trans-shipment and freight handling which may result in lead times that are substantially shorter or longer than those first quoted.

9.3 By placing an Order, you acknowledge that additional lead times or disruptions to trans-shipment process may occur as a result of global affairs, international holidays, natural catastrophes, or anything else beyond our control.

9.4 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any damages, losses, costs, liabilities, expenses or charges, resulting from late delivery.

9.5 Our STYLOP Refund Guarantee does not apply to delays in the trans-shipment process caused by global affairs, international holidays, natural catastrophes, or anything else beyond our control, and thus, you are not eligible for refunds, replacements, or other forms of compensation.

9.6 We reserves the right to withhold and preserve information concerning complications and delays in the trans-shipment process and duration indefinitely, regardless of how intricate or trivial the information is.

9.7 Upon delivery of the Product, you may be required to sign for delivery. In case of any issues, you may contact Customer Service. You must be able to present the documentation that came with the Product upon request.

9.8 Please keep in mind that we may be unable to deliver to some areas; in this case, we will notify you using the contact details you provide to us when you place your Order and arrange for the Order to be cancelled or delivered to an alternate delivery address.

9.9 We deliver in our standard packaging.

9.10 All risk in the Product passes to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract (for e.g. see 9.12 below), risk passes at the date when delivery would have occurred but for your breach. We will not be liable for the loss or damage of the Product once the risk has passed to you. Any breach of obligations by you, might jeopardised your ability to shop on STYLOP in the future.

9.11 If you are not present to accept delivery or collection, we may leave a card with instructions on either re-delivery or collection from the carrier. We reserve the right to make alternative arrangements for delivery, which will be determined by the carrier we use to deliver the Product. This may include leaving the Product with a neighbour or in a safe place in or near your property.

9.12 We may (without affecting any other right or remedy available to us) do one or both of the following if delivery or collection is delayed due to your unreasonable refusal to accept delivery or if you do not accept delivery (within one week of our first attempt to deliver the Product to you):

(a) charge you for any fee and other costs reasonably incurred by us; or

(b) We will no longer make the Product available for delivery or collection and will immediately cancel the applicable Contract, in which case we will refund to you or your credit or debit card company, as applicable, any money already paid to us under the Contract, less our reasonable administration charges (includes any expenses for attempting to deliver and then returning the Product, as well as any storage fees as provided for in clause 9.12 (a) above).

9.13 You acknowledge that the Products are standard and are not custom-made to meet any specific needs you may have.

9.14 In event there exists a conflict of total cart size which entitle free shipping, the value on website shall prevail.

9.15 If the Product is not delivered on the scheduled date, you must inform us of such failure of deliver within 21 days from the scheduled date.


Please refer our Return and Refund Policy, which forms a part of these Terms and Conditions.


11.1 All Product descriptions, information and materials on this Site are given ‘as is’ and without warranties express, implied or otherwise howsoever arising.

11.2 Product image displayed on the Site may slightly differ from the actual Product that you receive.

11.3 If the item you receive is faulty, please contact our Customer Service and provide your Order number, your name and address, details of the Product and the reason for return, and whether you want a refund or a replacement.

11.4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.

11.5 STYLOP may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to clause 9.

11.6 If the Product returned is not faulty, we may, at our discretion, choose not to repair, replace, or refund you for the Product, and/or we may require you to pay all reasonable carriage and servicing costs at our current standard fees and costs, which we will charge to your credit or debit card, or the payment details you provided to us when you placed your Order, and, to the extent permitted by law, we shall not be liable to you for any damages, losses, liabilities, charges, costs, or expenses as a result.


12.1 You may make payments on the Site using promotional vouchers and e-gift cards. Below you can find specific details on promotional vouchers and e-gift cards.

12.2 Please visit “My User Account” on the Site to redeem vouchers in your Account or check an existing credit. We accept no Liability for errors in the email address of the voucher recipient subject to clause 14.1.

12.3 Promotional vouchers may only be entered at the online check-out page. Physically presenting vouchers to STYLOP personnel/Delivery staff will not be accepted.

12.4 We reserve the right to terminate your Account and/or request an alternative method of payment if we suspect fraud, attempt to deceit, or other illegal activities in relation with an e-gift card purchase or redemption of such voucher on the Site.

12.5 We are not liable for the loss, illegibility, or theft of gift or promotional vouchers.

12.6 In rare cases, STYLOP may, at its sole discretion, terminate or revoke any previously issued voucher and will not be liable for any resulting losses.

12.7 Conditions for the redemption of promotional vouchers:

We may, from time to time, distribute promotional vouchers that can only be used on the Site, which we shall provide to you through email or post:

(a) Promotional vouchers are only valid for the time period specified on the voucher, can only be redeemed once, and cannot be combined with other promotional vouchers or discounted items. Individual brands may be excluded from voucher promotions in accordance with our sales strategies.

(b) Each promotional campaign allows you to redeem only ONE voucher. STYLOP reserves the right to cancel any subsequent orders placed by you using a voucher from the same promotional campaign.

(c) If you place an Order for a Product that is less than the value of the promotional voucher, no refund or residual credit will be issued to you.

(d) A promotional voucher’s credit does not accrue interest and has no cash value.

(e) If a promotional voucher’s credit is insufficient for the Order you want to place, you can use one of our accepted payment methods to make up the difference.

(f) If you choose to return the product from cash vouchers stipulated for any amount, you will not be refunded the value of the cash voucher. However, if you paid in part with your own money, you will be refunded for that portion.

12.8 Conditions for the redemption of e-gift cards:

You may purchase e-gift cards for use on the Site by you or other Customers. E-gift cards are subject to the conditions set out in clause 13.7. These e-gift cards will be delivered via email.

(a) E-gift cards cannot be used to purchase more e-gift cards. E-gift cards can only be purchased using a debit card, credit card, or other payment method approved by SSLCOMMERZ.

(b) The credit of an e-gift cards does not accrue interest nor does it have a cash value.

(c) You can cancel an order for e-gift cards by emailing us. When a voucher is used as payment to place an Order, it is considered redeemed.

(d) If the credit of an e-gift cards is insufficient for the Order you want to place, you may make up the difference using one of our accepted payment methods.


13.1 The content on this Site is provided “as is,” with no guarantees, conditions, or warranties as to its accuracy. Unless otherwise specified and to the fullest extent permitted by law, STYLOP and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity will not be held liable for any damages of any kind, including, but not limited to, direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procuring substitute goods and services, arising out of or in connection with the use, inability to use, performance, or failures of this Site and any materials posted on it, regardless of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise.

13.2 Fulfilment of the orders involves numerous shipping agencies as well as instances of trans-shipment bodies and cargo handling, which could lead to the concession of varying levels of damage or deformation, which we cannot be liable for and which customers are expected to accept without reservation.

13.3 We are responsible for product integrity until products have been transferred to your possession and no longer. It is therefore highly advised that you checks the products before the products are confirmed. No claims or claims for damages shall be regarded as valid or made easier once the product has been delivered.


You undertake to indemnify, defend, hold harmless STYLOP, its directors, officers, employees, consultants, affiliates, and agents from any and all third party claims, liability, damages and/or costs (including without limitation, legal fees) resulting from your use of this Site or your breach of the Terms and Conditions.


15.1 With reasonable skills and care, STYLOP shall fulfil its obligations under these Terms and Conditions.

15.2 We place a high priority on our Customer happiness. You may contact us at any time using the information provided in section 7.4 of these Terms and Conditions. We will make every effort to resolve your issues as quickly as feasible and will notify you upon receipt of any relevant enquiry or complaint. In the event of guarantee, the manufacturer must be involved and it might take longer for such an investigation or complaint to be resolved.

15.3 If you have a complaint, it will be helpful if you can describe the object of your complaint as accurately as possible and, if applicable, provide us copies of the Order or at least the Order number that we assign you in the Order Confirmation. In rare circumstances, your emails may be caught up in our spam filters or has not reach us, or correspondence that we send to you may otherwise not have reached you. If you have not gotten a response from us within five (5) Business Days, please make further enquiries.


Please refer our Privacy Policy, which forms a part of these Terms and Conditions.


17.1 We will not be liable to you for any breach, impediment, or delay in the execution of a Contract caused by any factor beyond our reasonable control, including, but not limited to:

(a) Strikes, lock-outs or other form of industrial action

(b) Riot, civil commotion, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or war preparedness.

(c) Explosion, fire, storm, flood, earthquake, subsidence, epidemic or other form of natural disaster.

(d) The impossibility of using of shipping, aircraft, motor transport, railways or other means of public or private transport.

(e) The impossibility of using of private or public telecommunications networks

(f) The acts, decrees, legislation, regulations or restrictions imposed by any government, shipping, postal or other relevant transport strike, failure or accidents.

17.2 If the Force Majeure incident lasts for longer than two (2) weeks, either you or we may terminate the Contract forthwith by written notice and without any Liability other than a refund of a Product which already paid for by you and not delivered.

17.3 If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you due to a Force Majeure occurrence, we may decide which Contracts we will perform and to what extent, at our absolute discretion.

17.4 Regardless of the Force Majeure occurrence, we reserve absolute discretion in determining the solution we will use to fully meet our obligations under the Contract.


Any notice under a Contract must be made in writing, either by email or letter, to the relevant party at the last known address or email address.

(a) Notices given by post shall be deemed to have been served with two (2) Business Days of being posted to the recipient’s address within Bangladesh.

(b) Notices given by email shall be deemed to have been served within two (2) Business Days of the email being sent.

To demonstrate such service, it is necessary to prove that the letter or email was correctly addressed and, as applicable, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.


19.1 Text, graphics, logos, button icons, pictures, audio clips, digital downloads, campaign names, data compilations and other content included in or made available through our Site, are all the property of STYLOP or its content providers and are protected by copyright laws and treaties across the globe. STYLOP and its licensors reserve all such rights. You may store, print and display the content provided solely for your own personal use. You are not permitted to publish, alter, distribute or otherwise reproduce, in any format, any of the content or copies of the content provided to you or which appears on this Website in any manner, nor may you use any such content in connection with any business or commercial enterprise.

19.2 Furthermore, any graphics, logos, button icons, page headers, scripts, and service names included in or made available through the Site are trademarks of STYLOP in Bangladesh and other countries. The trademarks of STYLOP may not be used in relation with any product or service that is not supplied by STYLOP, in any way that is likely to cause customer confusion, or in any way that disparages or discredits STYLOP. Other trademarks featured on the Site that are not owned by STYLOP are the property of their respective owners.

19.3 You must not use any of the content on our site for commercial purposes unless you have a licence to do so from us or our licensors. If STYLOP becomes aware of a violation of its intellectual property rights, it will not hesitate to take appropriate legal action.

19.4 If you download, copy or print any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must return or destroy any copies of the materials you have made at our sole discretion. You are not permitted to alter, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or supporting documentation provided by STYLOP or its licensors.


20.1 You may link to our home page as long as you do so legally and in a way that does not harm or exploit our reputation, but you must not establish a link in such a way that implies any sort of affiliation, approval, or endorsement on our behalf when none exists.

20.2 You must not establish a link from any Site that is not owned by you.

20.3 You are not permitted to frame this Site or establish a link to any part of it other than the home page. We reserve the right to revoke linking authorization at any time and for any reason.


No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right, nor shall it extend to or affect any other or subsequent event or impair any rights or remedies in respect of it, nor shall it in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.


Should any clause in these Terms and Conditions or contracts become invalid or unenforceable by any court of competent jurisdiction, such invalidity or unenforceability in no way affects any other clause or part of any clause which remains fully in force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.


You shall not novate, assign, transfer, sub-Contract, charge, form a trust over or otherwise deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.


Nothing in these Terms or Conditions shall establish or be considered to form a partnership, an agency or employer-employee relationship between you and us.


No one who is not a party to these Terms and Conditions or a Contract shall have any rights under it or be entitled to benefit from any of its terms, even if that person has relied on any such term or expressed to any party to these Terms and Conditions or that Contract its agreement to any such term.


The Terms and Conditions and Contracts shall be regulated by and construed according to the Bangladesh law (including all non-Contractual duties deriving from them or associated with them). We and you both submit to the Bangladesh Courts’ non-exclusive competence thus. All transactions, correspondence and contacts between us are in English or are done in English. Both we and you hereby submit to the non-exclusive jurisdiction of the Bangladesh Courts. All, correspondence, contacts, and dealings between us shall be conducted in the English language.


We reserve the right, at any time, to amend these Terms and Conditions. All amendments to these Terms and Conditions shall be made available online. Nevertheless, continued use of the Site is regarded as the acceptance of the revised Terms and Conditions.

When you place an Order to the Site, you agree that you do so subject to these Terms and Conditions in effect at the time you submit your Order. Each time you submit an Order, you are responsible for reviewing the most recent Terms & Conditions.

If have any question, please contact our Customer Service via email (admin@stylop.com).